A phone system that automatically responds to callers and processes their information without human input. The use of automated telephone surveys to gather important data from a large number of people in a timely manner is becoming increasingly popular. Ringaze can conduct phone surveys on hundreds to thousands of respondents at once using voice broadcasting technology. Conversely, Ringaze IVR survey products for 100 numbers enable it to conduct these same surveys from callers.
Features of Automated phone survey
Custom questionnaires :
Yours’s company’s survey will clearly show that it is a custom survey. You can create a custom survey that incorporates your brand attributes rather than a simple blank survey. It is easy to customize and brand online surveys to fit your business’s style. Different custom questions can be created with your audio recording and can be stored in the device when you are about to organize the phone survey you can just play the bunch of questions that are already set on for the company’s campaign or any program.
Report and analytics :
To organize the collected data, tools like graphs and tables will be used. Organizing this data is the process of reporting. Analyzing organized data, on the other hand, leads to more valuable insight into how companies can improve their performance. The report generated by Ringaze and Getdesk is able to show the activities properly includes, date, time, and duration of calls, as well as can identify how the call was through recording, this made the report and analytics section of Ringazes and Getdesk a beautiful software to use.
Instead of having customers wait on hold to talk to your representatives, you can avail options where customers can schedule a callback or wait on hold. As soon as your staff are free, they can call the customers back who are waiting for a call back from the database information.
Don’t call (DNC) option :
As a part of the rules, the company must comply with the Don’t call option rules.
Leave voicemail :
Callers can leave a message on a computerized voicemail system. Callers leave an audio message when a call recipient cannot answer the phone. Similar to an answering machine, the voicemail options work similarly. Unanswered calls are forwarded to voicemail, where you can also leave a message using your audio recorder. The main benefit of voice mail options is to allow the callers to send the message through voice when you don’t answer your phone. Your phone will alert you when a voicemail is sent and received. Messages left on voicemail systems are delivered to the recipient in audio format. For this purpose, it includes an interface, that enables users to select, playback and manage messages, as well as an alternate notification mechanism for playing the message or sending it.
Live monitoring :
Live view mode enables you to record the agent’s screen as long as the agent is interacting with the customer. An agent’s view immediately switches to the live monitoring view upon receiving a phone interaction via a phone channel. Recordings that are manually initiated are immediately stopped. Using this method, a queue and its channel can be determined in the queue manager. It appears that the command was sent at the appropriate time, based on the information recovered.
Multiple campaigns at the same :
Keeping two campaigns geographically separated within the same topic or game, and keeping them geographically separated should not be too hard to keep them from getting mixed up or unnecessarily complex. The efficient and time-saving effect of channelling and targeting campaigns can’t be overstated. Multiple campaigns can be run simultaneously by well-trained and skilled employees.
Increased accuracy (less human error/Bias) :
When the interviewer conducts the survey in a professional and skilful way, the telephone interview or phone survey can lead to valuable brand-building benefits. An advantage of phone interview and survey is that they have a higher response rate than web surveys, it helps to provide nonfunctional requirements and functional requirements that don’t pertain to a functional or data requirement, or process requirement, and is not designed to define the precision with which data will be stored and produced. All the data will be stored accurately by the computer and system, so no error can occur.