A phone system that automatically responds to callers and processes their information without
human input. The use of automated telephone surveys to gather important data from a large number
of people in a timely manner is becoming increasingly popular. ringaze can conduct phone surveys
on hundreds to thousands of respondents at once using voice broadcasting technology. Conversely,
ringaze IVR survey products for 100 of numbers enable it to conduct these same surveys from
Features of Automated phone survey
Custom questionnaires :
Yours’s company’s survey will clearly show that it is a custom survey. You can create a
custom survey that incorporates your brand attributes rather than a simple blank survey. It
is easy to customize and brand online surveys to fit your business’s style. Different custom
questions can be created with your audio recording and can be stored in the device, when you
are about to organize the phone survey you can just play the bunch of questions that are
already set on for the company’s campaign or any program.
Report and analytics :
To organize the collected data, tools like graphs and tables will be used. Organizing this
data is the process of reporting. Analyzing the organized data, on the other hand, leads to
more valuable insight into how companies can improve their performance. The report generated
by Ringazes and Getdesk are able to show the activities properly which includes, date, time,
duration of calls, as well as can identify how the call was through recording, this made the
report and analytics section of Ringazes and Getdesk a beauty software to use.
Schedule call backs :
Instead of having customers wait on hold to talk to your representatives, you can avail
options where customers can schedule for a call back or wait on hold. As soon as your staff
are free, they can call the customers back who are waiting for a call back from the database
Don’t call (DNC) option :
As a part of rules, the company must comply with Don’t call option rules.
Leave voicemail :
Callers can leave a message on a computerized voicemail system. Callers leave an audio
message when a call recipient cannot answer the phone. Similar to an answering machine, the
voicemail options work similarly. Unanswered calls are forwarded to voicemail, where you can
also leave a message using your audio record. The main benefit of voice mail options is to
allow the callers to send the message through voice when you don’t answer your phone. Your
phone will alert you when a voicemail is sent and is received.
Messages left on voicemail systems are delivered to the recipient in audio format. For this
purpose, it includes an interface, enabling users to select, playback and manage messages,
as well as an alternate notification mechanism for playing the message or sending it.
Live monitoring :
Live view mode enables you to record the agent’s screen as long as the agent is interacting
with the customer. An agent’s view immediately switches to the live monitoring view upon
receiving a phone interaction via a phone channel. Recordings that are manually initiated
are immediately stopped.
Using this method, a queue and its channel can be determined in the queue manager. It
appears that the command was sent at the appropriate time, based on the information
Multiple campaign at the same :
Keeping two campaigns geographically separated within the same topic or game, and keeping
them geographically separated should not be too hard to keep them from getting mixed up or
unnecessarily complex. The efficient and time-saving effect of channeling and targeting
campaigns can’t be overstated. Multiple campaigns can be run simultaneously by well-trained
and skilled employees.
Increased accuracy (less human error/Bias) :
When the interviewer conducts the survey in a professional and skillful way, the telephone
interview or phone survey can lead to valuable brand-building benefits. An advantage of
phone interview and survey is that they have a higher response rate than web surveys, it
helps to provide nonfunctional requirements and functional requirements that doesn’t pertain
to a functional or data requirement, or process requirement, and is not designed to define
the precision with which data will be stored and produced.
All the data will be stored accurately by the computer and system, so no error can occur.