Our solutions

Customer Feedback Survey

Conducting a research or feedback survey can be a hassle. Time consumed to make two-way
conversation, resistance from the receiver, and personalizing each call to cater positivity from
the caller. How do you tackle this problem, conduct a non-bias survey, and save money at the
same time?
Look no further, ringaze’s product Ringaze, a voice broadcasting and IVR tool can help you
achieve that and many more, that too in a few minutes. Ready your custom survey questions,
import your contacts on the system, and send automated customer feedback surveys or market
research surveys. Save the time of the employees on more productive projects, better communicate
with your customers, get unbiased reports and analytics.

Conduct surveys ranging from product/ service feedback, opinion polling, product rating, post
project survey, market research. The results and reports you get from our solution are
comprehensive, that can help you gain insights from your customers and make necessary changes in
your customer service, product, or service as a whole.

Features

• Voice your feedback :

  You can ask customers to leave voice messages like feedback, complaints, or suggestions,
  after the survey finishes. This can create a platform for customers to voice their concerns,
  complaints, and feedback.

• Customized survey/ questions :

  Customize your survey based on your needs and questions. You can create any type of survey
  like Product review survey, Opinion Polling, Market research survey, CSAT survey, and many
  more. And you also create questions based on the type of survey.

• Automated survey :

  While you might have had experience of conducting surveys, one with voice broadcast is fully
  automated. Record your questions, potential answer options, create IVR tree, upload
  contacts, and send surveys. No need for employees to conduct surveys manually.

• Capture comprehensive results :

  The essential part of any survey are the results. Ringaze provides you real time data on
  when the call was made, when the customer answers, how long the call lasted, and their
  response. You can get insights on almost each part of the survey.

• Live analysis :

  Watch each call happening right then and there on a live dashboard, with real-time
  reporting. Along with access to historical data and reports of each calls and surveys from
  Ringaze.

• Wider audience :

  While surveys are mostly circulated using social media, email, or calling, Voice broadcast
  provides a wider range of audience who may not be available in your digital medium. Your
  surveys can also be directed to rural areas of Nepal as phone networks are available
  everywhere.