Customer Feedback Survey
Conducting a research or feedback survey can be a hassle. Time consumed to make two-way conversation, resistance from the receiver, and personalizing each call to cater for positivity from the caller. How do you tackle this problem, conduct a non-bias survey, and save money at the same time?
Look no further, ringaze’s product Ringaze, a voice broadcasting and IVR tool can help you achieve that and many more, that too in a few minutes. Ready your custom survey questions, import your contacts on the system and send automated customer feedback surveys or market research surveys. Save the time of the employees on more productive projects, better communicate with your customers, and get unbiased reports and analytics.
Conduct surveys ranging from product/ service feedback, opinion polling, product rating, post-project survey, and market research. The results and reports you get from our solution are comprehensive, that can help you gain insights from your customers and make necessary changes in your customer service, product, or service as a whole.
Voice your feedback :
You can ask customers to leave voice messages like feedback, complaints, or suggestions after the survey finishes. This can create a platform for customers to voice their concerns, complaints, and feedback.
Customized survey/ questions :
Customize your survey based on your needs and questions. You can create any type of survey like Product review survey, Opinion Polling, Market research survey, CSAT survey, and many more. And you also create questions based on the type of survey.
Automated survey :
While you might have had the experience of conducting surveys, one with voice broadcast is fully automated. Record your questions, and potential answer options, create an IVR tree, upload contacts, and send surveys. No need for employees to conduct surveys manually.
Capture comprehensive results :
The essential part of any survey is the results. Ringaze provides you with real-time data on when the call was made, when the customer answered, how long the call lasted, and their response. You can get insights on almost every part of the survey.
Live analysis :
Watch each call happening right then and there on a live dashboard, with real-time reporting. Along with access to historical data and reports of each call and surveys from Ringaze.
Wider audience :
While surveys are mostly circulated using social media, email, or calling, Voice broadcast provides a wider range of audiences who may not be available in your digital medium. Your surveys can also be directed to rural areas of Nepal as phone networks are available everywhere.