Our solutions

Multi-level IVR / Super Receptionist

Multi-level IVR is an automated phone system that acts as the Auto Receptionist for your business. It can act as Super Receptionist for your business, by routing callers to their desired departments with simple self-help features. When an external number calls your business, they can select their desired extensions and get through. You might have already experienced or used this example: press 1 for Sales, press 2 for Finance, and press 3 to talk to our Customer
Service Representatives.

However, Multi-Level IVR isn’t just limited to routing, you can easily design a dynamic IVR to handle many levels, not just routing. Like simple “yes/ no” questions, listening to promotional messages, information about a project on a single dial, scheduling a callback, and more. IVR Banking which includes balance inquiry, reporting lost/ stolen cards, blocking cards, sending immediate fraud notifications, and more is also an application of Multi-level IVR.

Features of Multi-level IVR

  • Routing :

    With a human resource requirement, you can easily route calls to required departments in your office. Be it a small startup or a big company, having an IVR that routes calls to callers’ desired department helps improve the brand image of the business. And saves valuable time for your resources as well as the callers’.

  • Automate tasks :

    If you have simple and recurring “yes/ no” questions that your staff must deal with on a daily basis, it can be automated using the IVR. Checking your balance for a bank, knowing your membership fees for businesses like ISPs, providing hotel or room fees information, etc can be done with IVR, which can help your staff to focus on other important tasks.

  • Schedule callbacks:

    Instead of having customers wait on hold to talk to your representatives, you can avail options where customers can schedule a callback or wait on hold. As soon as your staff are free, they can call the customers back who are waiting for a call back from the database information.

  • Available 24/7 :

    Some services are of utmost importance for callers, like blocking an atm if it gets stolen. So, availing of these simple services via IVR can work wonders for the customers and for the company as well. Making these simple services available is very resourceful with the help of Multi-level IVR.

BENEFITS

Promote your new product updates, special offers and deals when the customers are on hold. This waiting time can be fruitful for acquiring new leads for your new service/product. Or inform the customers of any new changes in the company that might be important for the callers to know about.

When the customers can route themselves to their desired departments. Your Customer Service representatives will no longer have to field the calls and transfer them making the call process much quicker and easier.

With more self-service features and direct routing, the calls tend to be quicker, issues are resolved faster. And by making the self-service feature available to the customer beyond business hours, the customer gets a quick and effective response, improving the customer satisfaction and experience with your company.

When your agent or Customer Service Representatives (CSR) are free from repetitive tasks, call routing and transferring. They are free to handle complex and meaningful tasks requiring a human response. Automation with Multi-level IVR helps during peak time with high call volumes, empowering them and directing employee engagements in impactful works.

Multi-level IVR is very complex and advanced technology. The world has seen its application is advanced IVR Banking, Developmental activities with Toll-free phone numbers for awareness purpose and more. It has capability to adapt to your business communication needs whichever industry you are in. Give us a call to know more or write to us about your queries.

Get Started Today and Reach Your Customers

Get Started

You may also like

IVR Banking

Allow your customers to solve their problem with IVR self help features, without having to talk to your agents.

Election Campaign Broadcast

Your election or political campaign, from broadcasting your agendas to your voters, increasing their political literacy to setting up call center handle queries can be done with the political campaign solution with us.

Debt Collection

Send reminder calls to collect the debt of your company. Your most repetitive and tedious work can now be automated with our software, freeing your employees’ time to engage in more productive tasks.