Our solutions
Multi-level IVR/ Super Receptionist
Multi-level IVR is an automated phone system that acts as the Auto Receptionist for your
business. It can act as Super Receptionist for your business, by routing callers to their
desired departments with simple self help features. When an external number calls your business,
they can select their desired extensions and get through. You might have already experienced or
used this example: press 1 for Sales, press 2 for Finance, press 3 to talk to our Customer
Service Representatives.
However, Multi-Level IVR isn’t just limited to routing, you can easily design a dynamic IVR to
handle many levels, not just routing. Like simple “yes/ no” questions, listen to promotional
messages, information about a project on a single dial, schedule a call back, and more. IVR
Banking that includes balance inquiry, report lost/ stolen cards, block cards, send immediate
fraud notifications, and more is also an application of Multi-level IVR.
Features of Multi-level IVR
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Routing :
With a human resource requirement, you can easily route calls to required departments in
your office. Be it a small startup or a big company, having an IVR that routes calls to
callers’ desired department helps improve the brand image of the business. And saves
valuable time of your resources as well as the callers’. -
Automate tasks :
If you have simple and recurring “yes/ no” questions that your staff must deal with on a
daily basis, it can be automated using the IVR. Checking balance for a bank, knowing your
membership fees for business like ISPs, providing hotel or room fees information, etc can be
done with IVR, that can help your staff to focus on other important tasks. -
Schedule call backs :
Instead of having customers wait on hold to talk to your representatives, you can avail
options where customers can schedule for a call back or wait on hold. As soon as your staff
are free, they can call the customers back who are waiting for a call back from the database
information. -
Available 24/7 :
Some services are of utmost importance for callers, like blocking an atm if it gets stolen.
So, availing these simple services via IVR can work wonders for the customers and for the
company as well. Making these simple services available is very resourceful with the help of
Multi-level IVR.