Multi-level IVR / Super Receptionist
Multi-level IVR is an automated phone system that acts as the Auto Receptionist for your business. It can act as Super Receptionist for your business, by routing callers to their desired departments with simple self-help features. When an external number calls your business, they can select their desired extensions and get through. You might have already experienced or used this example: press 1 for Sales, press 2 for Finance, and press 3 to talk to our Customer
However, Multi-Level IVR isn’t just limited to routing, you can easily design a dynamic IVR to handle many levels, not just routing. Like simple “yes/ no” questions, listening to promotional messages, information about a project on a single dial, scheduling a callback, and more. IVR Banking which includes balance inquiry, reporting lost/ stolen cards, blocking cards, sending immediate fraud notifications, and more is also an application of Multi-level IVR.
Features of Multi-level IVR
With a human resource requirement, you can easily route calls to required departments in your office. Be it a small startup or a big company, having an IVR that routes calls to callers’ desired department helps improve the brand image of the business. And saves valuable time for your resources as well as the callers’.
Automate tasks :
If you have simple and recurring “yes/ no” questions that your staff must deal with on a daily basis, it can be automated using the IVR. Checking your balance for a bank, knowing your membership fees for businesses like ISPs, providing hotel or room fees information, etc can be done with IVR, which can help your staff to focus on other important tasks.
Instead of having customers wait on hold to talk to your representatives, you can avail options where customers can schedule a callback or wait on hold. As soon as your staff are free, they can call the customers back who are waiting for a call back from the database information.
Available 24/7 :
Some services are of utmost importance for callers, like blocking an atm if it gets stolen. So, availing of these simple services via IVR can work wonders for the customers and for the company as well. Making these simple services available is very resourceful with the help of Multi-level IVR.